We take safety seriously. If upcoming weather conditions may be unsafe for guests, you may cancel the service or experience without fees or other consequences. Read the Cancellation policies for services and experiences listings for more info.
If you’ve already started the service or experience and weather conditions make it unsafe to continue, we strongly encourage you to end the service or experience for the safety of your guests. Refunds can be handled afterwards by contacting us.
Find out which weather events, natural conditions, and diseases may be excluded from our Major Disruptive Events Policy.